By Zachary Robbins
It’s hard to stay calm when a student is spiraling, but your response matters more than having the perfect words.
Here are five steps that help:
1. Ensure Immediate Safety: Clear the space if needed. Stay close but non-threatening. Use a calm, low voice.
2. Acknowledge the Distress: Try saying, “I see that you’re really upset. I’m here with you.” Be present and caring.
3. Call for Support: Alert your counselor or crisis team. Don’t manage it alone.
4. Give Time to De-escalate: Let the student calm at their own pace. Rushing recovery can trigger more stress.
5. Debrief Later: Once stable, check in with the student and document what happened. Make sure they have follow-up support.
You’re not expected to be a therapist, but you can be a steady, compassionate presence in a hard moment. That matters more than you know.
Take the Educator Burnout Assessment and get a clear picture of where you stand. You deserve to know the truth about how you’re doing.